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Faculty and Staff Teams on a Computer

Page Content

Making Calls
Domestic Calling (inside the U.S.)
Conference Calls
Auto Attendants (Additional cost associated with this feature)
Call Transfer
Hold
Voicemail
Call Pickup
Call Forwarding 鈥� Busy
Call Forwarding - All Calls
Send All Calls to Voicemail
Mark Unwanted Spam Calls / Block

Making Calls

When calling an on campus number all you need to dial is the last 5 digits of the phone number (6-xxxx). If you are calling off campus, you will need to dial 9+ or 1+ (area code)+xxx-xxxx. All calls within the United States can be dialed without the use of a long distance code and are no extra charge.

From the Calls Tab (for external/internal numbers)

1. Select Calls from the left-hand menu.
2. Use the keypad to dial a number or type a name/number in the search box above the dialer.
3. Select the Call button (phone icon) to start. 

From a Chat

1. Open a one-on-one or group chat.
2. In the upper-right corner, select the Audio call or Video call icon to start. 

From a Teams meeting

1. Press the 鈥淧eople鈥� icon
2. In the right-hand panel, under 鈥淧articipants鈥�, enter the phone number where it says 鈥淚nvite someone or dial a number鈥�.

Using the Search Bar (Command Bar)

1. In the search bar at the top, type /call.
2. Type the person's name or phone number.
3. Press Enter or select the person from the list to start the call. 

Domestic Calling (inside the U.S.)

Placing a call from MS Teams outside the state of Mississippi does not require a long-distance code. International Calling is not available via MS Teams.

Dial 1 or 9 + Area Code + 7-digital telephone number

Conference Calls

Merging an Incoming Call with an Existing Call 

1. Receive Call: A pop-up appears for the new call while you're on another call; your first call automatically goes on hold.
2. Accept: Select the Accept button on the pop-up.
3. Merge: In the call controls, select the More actions (ellipsis ...) icon.
4. Select Merge: Choose Call merge, then select the call you want to merge with and click Merge. 

Merging a Call You Initiate 

1. Start Second Call: While on your first call, go to the Calls tab.
2. Dial: Type the name or number of the person you want to add and select Call.
3. Put on Hold: Your first call automatically gets put on hold.
4. Connect: Wait for the second call to connect.
5. Merge: In the call controls, select More actions > Merge calls, then choose the other call and click Merge. 

Important Notes:

• Desktop Only: Call merge is supported on the Microsoft Teams desktop client only.
• Elevates to Conference: Merging two calls turns it into an audio conference.
• Not for Meetings: This feature doesn't work for Microsoft Teams meetings. 

Auto Attendants (Additional cost associated with this feature)

A auto attendant is a feature that allows a user to call a single number and be directed to an available agent.

Pricing for Auto Attendants: Monthly fee - $5.00

Call Transfer

On Desktop/Web (Blind Transfer)

1. During a call, click the More actions icon (three dots ...) in the call controls.
2. Select Transfer.
3. Start typing the name of the person you want to transfer to in the search box.
4. Select the contact when they appear.
5. Click the Transfer button to send the call immediately. 

Hold

On Desktop (Calls)

1. During an active call, find the controls at the bottom or top of the call window.
2. Click the More actions icon (three dots).
3. Select Hold from the dropdown menu.
4. To resume, click the Resume button that appears in the same spot. 

On Mobile (Calls)

1. During an active call, tap the three dots (More actions) next to the End Call button.
2. Tap Put call on hold.
3. Tap the Resume button to take it off hold. 

Key Things to Know

• Notifications: Everyone on the call is notified when you place them on hold.
• PSTN Calls: People on traditional phone lines (PSTN) will hear music while on hold.
• Limitations: This feature typically doesn't work in scheduled meetings; it's for direct calls or conference calls you initiate.

Voicemail

 

Setting up Your Voicemail

1. Open Settings: Click your profile picture in Teams, then select Settings.
2. Navigate to Calls: In the Settings menu, choose Calls from the left-hand menu.
3. Configure Voicemail: Scroll to the Voicemail section and click Configure voicemail or Manage voicemail.
4. Set Your Greeting:
   
   • Click Record a greeting to call the voicemail system and record your voice message.
   • Or, use the Text-to-speech option to type your greeting and have the system read it aloud.
   • You can also set a separate Out of office greeting and choose when it plays.
5. Adjust Call Answering Rules: In the Calls settings, you can change how calls are handled when unanswered, such as letting callers leave a message or transferring them. 

Listening to Voicemails

• In the Teams app, click the Calls icon on the left.
• Select the Voicemail tab or icon.
• Click on a message to play it; a transcript may also be available. 

Call Pickup

• This feature is by request only. It allows you to answer another phone through your phone, if no one is available to answer.

Call Forwarding 鈥� Busy

Method 1: Forwarding During an Active Call (Busy on Busy)
This setting manages calls that come in while you're already on a call. 

1. Open Settings: Click your Profile Picture > Settings.
2. Go to Calls: Select Calls from the left-hand menu.
3. Find Busy Setting: Scroll down to "When you're in a call and receive another call".
4. Choose Action: From the dropdown menu, select:
   
   • Redirect as if the call is unanswered (Recommended for busy scenarios).
   • Play a busy signal.
   • Let new calls ring me (Default, lets calls interrupt). 

Method 2: Forwarding All Calls (General Forwarding)
This setting handles all incoming calls when you're unavailable. 

1. Open Settings: Click your Profile Picture > Settings.
2. Go to Calls: Select Calls from the left-hand menu.
3. Set Forwarding: Under "Call handling and forwarding," select Forward all calls.
4. Choose Destination:
   
   • Forward to Voicemail: Sends to your Teams voicemail.
   • Forward to a new number or contact: Enter a number or select a person. 

Method 3: Using Dial Pad Shortcuts (Quick Codes)
Use these directly in the dial pad for quick changes. 

• Forward All Calls: Dial *33*<Phone Number># (e.g., *33*1234567890#).
• Forward to Voicemail: Dial *33*v#.
• Stop Forwarding/Reset: Dial *32#.

Call Forwarding - All Calls

On the Teams Desktop App

1. Open Settings: Click your profile picture (or the three dots/ellipsis) in the top-right corner, then select Settings.
2. Go to Calls: In the left-hand menu, click Calls.
3. Choose Forwarding: Under "Call answering rules," select Forward my calls.
4. Select Destination: Use the dropdown menu to choose where to forward:
   
   • Voicemail: Sends calls directly to your Teams voicemail.
   • New Number or Contact: Enter a specific number or select a person.
   • Call Group: Forward to a predefined group of people.
5. Save: Exit settings (changes save automatically). 

Quick Dial Codes (for advanced users)

• Forward: Dial 33* followed by the phone number (e.g., 33*1-800-555-1212).
• Forward with Time: Dial 34* followed by the number of seconds to ring before forwarding (e.g., 34*20*1-800-555-1212).
• Stop Forwarding: Dial 32* to reset. 

Other Options

• Simultaneous Ring: In the same "Calls" settings, you can choose to "Ring me and another person" or "Ring me and a new number" to have calls ring your device and another destination at the same time.

Send All Calls to Voicemail

1. Open Settings: Click on your profile picture (or the three dots for "More options") in the top-right corner of Teams, then select Settings.
2. Go to Calls: In the Settings menu, choose Calls from the left-hand pane.
3. Set Up Call Forwarding:
   
   • Look for the "Call handling and forwarding" section.
   • Under "Forward calls," select the option to Forward to voicemail. You can also choose to forward to another contact or a call group if needed.
   • You can also set how many seconds a call rings before it's redirected (e.g., 0 seconds for immediate forwarding).

Mark Unwanted Spam Calls / Block

Block a Specific Number 

1. Open Microsoft Teams and click the Calls icon on the left.
2. Go to the History tab.
3. Find the spam number in your call list.
4. Click the More options icon (three dots ...) next to the number.
5. Select Block, and the number will be marked as blocked in your history. 

Block Calls with No Caller ID 

1. Click your Profile picture in Teams, then select Settings.
2. Go to the Privacy tab.
3. Click on Edit blocked contacts or find the setting for Block calls with no caller ID and turn it on. 

What Happens Next

• Blocked Calls: You'll see "BLOCKED" next to the number in your history, and calls from it will be silenced or dropped.
• Spam Likely: Teams may automatically label some calls as "Spam Likely" for you to decide on.